Mark D Hodgson

Hi, I am Mark D Hodgson a Sales & Management Executive

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My name is Mark D Hodgson and I have developed hundreds of people, provided a platform for people to build careers (not just jobs) and I have provided the type of direction that helped people grow within the business. With a 10+ years accomplished background in leading sales, managing territories, and developing effective sales teams, coupled with the ability to articulate corporate vision, image, and direction, I understand the effect of business processes on everyday performance within companies from the lowest level to the top. You see, I develop business models and key accounts in specific market verticals where I then transfer my knowledge to the core sales team to continue with account and market penetration. This leverages company resources to their fullest extent, invigorates the team, and places the company in a position to grow. I know that company successes cannot be attributed to a sole individual. Successes are achieved when a collective group with clear direction WORK AS ONE. Customer satisfaction is my #1 priority. I optimize the way companies utilize communications and collaboration tools to help them reach and influence customers across social networks, online and through media which improves customer satisfaction, customer retention, and their ability to reach new customers. Working with me, you can expect to see an increase in sales, a strengthening of relationships at the client level and internally, a focus on value selling, and full transparency of the team's work. I implement and execute both simple and complex projects in time, under budget and overshoot initial objectives.

General Manager at Epic Interiors and Construction

October 2011 - Present | Lake Forest, CA

★ Manage all aspects of operations including: sales, marketing, customer service, accounting, human resources and administration. ★ Responsible for new business development, preparing of contracts for clients, contract negotiations and site/space plan design ★ Contract Negotiations with Water Damage, Fire Damage and Mold Damage Mitigation companies in building and maintaining B2B relationships. ★ Evaluate, Monitor, Estimate and Project Management of jobs from Contract Negotiation and Administration, Xactimate, Insurance Negotiation, Estimating, Risk Management, Suppliers, Crews and Subcontractors ★ Marketing ---► Internet advertising – online marketing from Google paper click to banner advertisement and retargeting including ad A/B testing sales networks (Yelp, Angie's List and Service Magic). SCO, SEM, SMM. ---► CRM - Ace of Sales and Invoice2go implementation and utilization. ★ Customer Service ★ P & L Analyses ★ KPI (Key Performance Indicator) Measurement/ Analyses/ & Adjustment ★ Microsoft Office, Word, Excel, PowerPoint, Outlook

Account Manager at Specialized Surfaces

April 2011 - October 2011

*Responsible for meeting with customers, surveying and bidding jobs, scheduling flooring crews that match their specialties. *Negotiated profitable relationships with high-end corporate customers like Ritz Carlton, Hilton Hotel, Hollywood & Highland, Surf and Sand Resort, Montage Resorts and Sheraton Hotel and Resorts. ★ Paperless Mobile Office Design & Solution with iPad integration. ★ CRM - ACT pipeline development, tracking, and utilization. ★ Contract Negotiation ★ Customer Service ★ Microsoft Office, Word, Excel, PowerPoint, Outlook

Branch Manager at Stanley Steemer

February 2008 - April 2011

★ Responsible for revenue attainment, net profit, and for maximizing branch profitability and growth through aggressive sales programs, personal development, effective fleet utilization, efficient customer service and expense control procedures ★ Negotiated profitable relationships with high-end corporate customers like Ritz Carlton, Hilton Hotel, University of California Irvine, Munters (now Polygon Group), Northstar, State Farm Insurance ★ Supervising over 45 individuals ★ Responsible for P & L Budget of $8 million ★ Responsible for 45% percent new Buisness leads year over year for my tenure at Stanley Steemer ★ Designed, negotiated, and implemented Commercial Contracts that resulted in twice the national net profit ★ Lead Sales teams at 2 different locations to be: *** ► Ranked #1(of 73) by KPI (Key Performance Indicator) in the country. *** ► Ranked #1(of 73) in up selling to existing customers by twice the national avg. *** ► Awarded Silver Safety Award at 2 of my locations *** ► Expanded 3 new Product lines, 2 of which ranked by the end of the year at #2 in the country. ★ Customer Service ★ Microsoft Office, Word, Excel, PowerPoint, Outlook ★ HR Benefits Administration ★ Employee Reviews ★ P & L Analyses ★ KPI (Key Performance Indicator) Measurement/ Analyses/ & Adjustment ★ CRM - implementation and utilization.

Sales/ Stone and Tile Specialist at TSI Property Services

January 2007 - February 2008

*Responsible for meeting with customers, surveying and bidding jobs, scheduling flooring crews that match their specialties *As a flooring specialist, I was responsible for time management, field supervision and organization for quality flooring restoration and grout color seal (Natural Stone, Porclean and Ceramic Tile) *Worked with high-end customers like Surf and Sand Resort, Montage Resort, and Hilton Hotels

Lead Tech at DuPont Flooring Systems

April 1998 - February 2003

Mt. San Antonio College

2002 – 2007

AS

Concentration: Air Traffic Control and Pilot

Activities: Student Air Traffic Control President

Embry-Riddle Aeronautical University

1998 – 2001

Bachelor's studies

Concentration: Aeronautical Science

Mark D Hodgson is former aviator who is launching into social media management, enjoys watching Nascar and LA Lakers, and spending time with his family